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Terms & Conditions

TERMS & CONDITIONS

All site content is copyright Loyal Stricklin.com and may not be reproduced in any manner without the express written consent of Loyal Stricklin. For concerns, please contact us at: info@loyalstricklin.com

PRIVACY

Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. If there are any questions you have that aren’t covered here, please email us at info@loyalstricklin.com and we’ll reply to your inquiry as soon as possible.

WHOLESALE

If you are interested in becoming a Loyal Stricklin stockist, please contact info@Loyalstricklin.com for more information.

WARRANTY INFORMATION

We don't have a specific warranty here at Loyal Stricklin, as we believe in taking care of our customers long after the purchase has been made. In general, we warranty all craftsmanship, which covers stitching, rivets, buckles, and any other hardware. If a thread comes undone, a rivet falls off, or a buckle breaks, these are things we have no problem repairing for free. We only require that the customer pay for shipping both ways for the repair, and take care of the rest.  

We don't warranty normal wear and tear, however. Normal wear and tear includes rips, holes, water damage, dry rot, or any other damage that happens from accidents with mother nature, animals, or careless handling. If you think you have an abnormal case of the material failing far sooner than it should, please do not hesitate to contact us at info@Loyalstricklin.com, and we will work with you the best we can.

HOW DO I CARE FOR MY LEATHER GOODS?

We have specifically chosen leathers that age beautifully over time, and little care is needed. If you would like to condition your English Bridle or Natural Strap leather to re-hydrate it or to jump-start the darkening and softening process, we recommend Neatsfoot Oil or Blackrock Leather 'n Rich – a little goes a long way. For Chromexcel leather products, we recommend simply rubbing the leather with a soft cloth or rag to bring out its sheen and to diminish any small scuffs that develop. Chromexcel may exhibit a waxy finish after sitting in transit; this is a natural trait of the specific tanning process, and can easily be dealt with by gently burnishing the item with a cloth. 

HOW DO I CARE FOR MY WAXED CANVAS AND DENIM PRODUCTS?

Just as you wouldn't wash a leather product such as shoes, gloves, or jackets, you shouldn't wash or dry clean your Loyal Stricklin waxed fabric or selvedge denim product. Waxed fabrics have been successfully used for many years without washing. A periodic cleaning with a hose or damp cloth is all that is needed. Bare areas can be refinished with recommended Martexin Original Wax refinishing compound, which can help restore the wax finish. A helpful guide for treating your goods can be found at Here

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our products are handmade to order by our small team of craftsmen here in Opelika, AL. Due to the nature of our work, we do require a 7-10 day production time, with bags taking longer on occasion (up to 6 weeks. You will be notified if this is the case). Most items are in stock if they are listed as available on our website, so most orders ship next day. If you item has a longer production time, the listing will say so, or we will notify you as soon as possible of any delays. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

CAN I EXPEDITE MY ORDER?

If you need your order next day, please email us prior to placing your order.

CAN I REQUEST A CUSTOM ORDER?

We do take custom orders from time to time for leather bags only. However, availability is sporadic. If you would like to customize your purchase with personalization, please contact us at info@loyalstricklin.com

HOW DO I KNOW IF MY ORDER HAS SHIPPED?

When we ship your order, we will send you a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don’t worry), and tracking numbers will take up to 24 hours to update.

WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?

If you need to change your order or your shipping information, please email us immediately at info@loyalstricklin.com so we can update your order.  We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best. 

Please note, our system does not display updated shipping information in shipping-confirmation emails.  If you have gotten in touch with us and we have confirmed that the change has gone through, don’t worry, the address we have is correct even if the email is wrong.

MY TRACKING NUMBER TELLS ME MY PACKAGE HAS ALREADY BEEN DELIVERED – WHAT’S GOING ON?

The USPS reuses tracking numbers.  Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered.  Don’t worry, this is just outdated information from the last time that number was used. Your correct information should display after 24 hours.  Feel free to contact us at info@loyalstricklin.com if the issue doesn’t resolve after 36 hours or more.

WHAT IF THE BELT I ORDERED DOESN’T FIT?

If your belt doesn’t fit, you are welcome to exchange it for another size, or you may return it for store credit.  Because all of our products are made to order, we cannot offer refunds, but hopefully you can find something else to your liking. Please note, that the customer pays shipping for all exchanges.

HOW DO I SEND MY ITEM IN FOR A RETURN OR EXCHANGE?

Please contact us about a Return or Exchange within 14 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached, if any. The customer assumes both the return shipping cost to Loyal Stricklin and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.

WHY WAS MY ORDER CANCELLED?

This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud.  If we do cancel your order, we will contact you immediately with an explanation.

WHO DO I CONTACT ABOUT CARRYING LOYAL STRICKLIN PRODUCTS IN MY STORE?

If you are interested in becoming a Loyal Stricklin stockist, please contact info@loyalstricklin.com for more information