Made to Order + FAQ

Why We’re (mostly) Made to Order

We make most of our pieces to order to ensure the highest level of craftsmanship and quality. This approach allows us to focus on the details—cut, fit, finish, and materials—without the compromises that come from mass production. It also helps us reduce waste and produce only what’s truly needed.

Because of this commitment, our process takes time. Each item is made just for you, and we appreciate your patience as we work carefully to deliver something worth the wait.

For some items, we use partner factories that we have vetted for quality that matches our own. If our name is on it, you can be confident in the quality of our products.

Leather and Waxed Canvas Bags

Average 4.5 weeks. Expected range, 4-6 week lead time.

Wallets, Hats, Dopp Kits, Belts and other small items 7-10 days on average.

Clothing

2-4 weeks, unless otherwise stated in the listing. averages about 3 weeks.

we try to be faster than this, and quite often are. thank you for your order and patience. please do your best to not ask for updates unless the quoted time as elapsed.

We can sometimes accommodate faster lead times. Please submit your reason for a quicker turn around to us by email before order. Rush fees apply. Email us here

For our full returns, exchanges, and cancellations policy, please visit our returns page here

Sales

We take pride in selling our products at the prices we set. However, we do sometimes have sales. Sales prices and discount codes only apply to those products and those dates in which the sales and discounts are advertised. Sales and discounts don't apply to items purchased prior to or after the sale/discounts dates are advertised to be valid.

Some products are not elligible for sales.

WARRANTY INFORMATION

Absolutely — here’s a clean, polished version of that full warranty and FAQ section you provided, incorporating your earlier updates (email changed to info@loyalstricklin.com and clearer phrasing), while keeping it organized and easy to read:

Limited Lifetime Warranty

We take pride in the quality and durability of our goods, which is why we offer a Limited Lifetime Warranty for every qualifying leather or bag style purchased from our retail stores, www.loyalstricklin.com, or an authorized dealer. Proof of purchase is required to receive a qualifying warranty repair.

We stand by the design, quality, and craftsmanship of our goods, and are happy to cover issues due to manufacturer defects incurred during the lifetime of your item.

Canvas/Fabric-based bags: covered for up to 4 years
Leather goods: covered for up to 8 years

This includes:

Defective seam stitching
Faulty zippers
Hardware defects
Fabric defects

We will always attempt to repair your item with original or similar materials; however, in some cases we may need to use new materials or material colors for your repair. We will always discuss these options with you before proceeding.

Important Notes

We are unable to offer leather restoration.
Final Sale, Clearance, and Sample Sale items are not covered by warranty.
Every item is subject to review by our customer service team.
Repairs that are not due to a manufacturer defect may require a reasonable fee.
Shipping both to and from on all elective repairs must be paid by the customer. We can send a return label and charge you for the shipping cost prior to returning your item.

To submit your item for repair, email info@loyalstricklin.com with your proof of purchase and a clear photo of the area needing repair.

Frequently Asked Questions

What does the Limited Lifetime Warranty mean?

It refers to the length of time, through normal use, that a product will function as intended—not the lifetime of the customer.

Canvas/Fabric bags: 4 years
Leather goods: 8 years

What qualifies an item for repair or replacement?

Repair is our preferred solution. However, if an item is deemed beyond normal repair, our craftspeople may decide that replacement is the best option.

If you prefer repair over replacement for sentimental reasons, we will do our best to repair your item. Please note that if a substantial amount of labor is involved, some repairs may incur a charge. If an item is replaced, we cannot return the original.

How long do repairs take?

We aim to return your item as quickly as possible, typically within 4 weeks. Time depends on workload and season.

Items received October–December are repaired the following January.
Contact info@loyalstricklin.com for an estimate on current turnaround times.

In over 5 years of business, only 4 bags have been sent in for repair—most were simple rivet fixes.

Care Instructions

Leather Goods

Our leathers age beautifully with minimal care.

For or : use or sparingly to rehydrate or jump-start patina.
For : buff gently with a soft cloth to bring out sheen and remove light scuffs.
A waxy finish may appear after transit; this is normal and will buff away easily.

Waxed Canvas and Selvedge Denim

Do not wash or dry clean.
Spot clean with a damp cloth or hose.
Re-wax bare areas with to restore water resistance.

Ordering Information

How long will it take to receive my order?

All of our products are handmade to order by our small team in , .

Typical production time: 7–10 days
Bags may take up to 6 weeks depending on complexity and demand
If your item has an extended lead time, it will be noted on the product page or we will notify you

You will receive an email with tracking information once your order ships.

Can I expedite my order?

If you need your order quickly, email info@loyalstricklin.com before placing your order to see if it’s possible.

Orders and Shipping

How do I know if my order has shipped?

You will receive an email confirmation with a tracking number. Please allow 24 hours for tracking to update.

What if my tracking number shows “delivered” but I haven’t received it?

occasionally reuses tracking numbers or marks items delivered prematurely. This usually resolves within a few days. If it does not update within 36 hours, contact info@loyalstricklin.com.

What if I need to change my order or shipping information?

Email info@loyalstricklin.com immediately. We may or may not be able to change it depending on timing, but we will do our best.
(Our system does not show updated addresses in shipping confirmation emails, but if we confirmed it, it has been changed.)

Returns, Exchanges, and Cancellations

Please go to our Returns, Exchanges, and Cancellations Page Here

Wholesale Inquiries

If you’re interested in carrying products in your store, email info@loyalstricklin.com for more information